Return Policy – TheSuitCo.com (Wholesale)

Effective Date: October 2, 2026

Important Notice

The Suit Co is a wholesale supplier. All sales are final. We do not accept returns, exchanges, or refunds for any reason other than defective, damaged, or incorrect merchandise as described below. This policy applies to all wholesale and private label orders and is part of our Terms of Service.

All Sales Final

We do not accept returns or offer refunds, credits, or exchanges for:

• Change of mind or ordering errors
• Wrong size, color, style, or quantity ordered by the buyer
• Slow-selling, overstock, or unsold merchandise
• Slight variations in color, shade, or fabric that are within industry standards
• Items that have been worn, washed, altered, tailored, re-labeled, or removed from original packaging

Please review your order carefully before submitting. If you need help choosing sizes, size runs, or styles, contact us before ordering.

Defective, Damaged, or Incorrect Items

We stand behind our products. If you receive merchandise with a manufacturing defect, shipping damage, a shortage, or an item that does not match your order confirmation, we will make it right.

Reporting deadlines:

• Shipping damage, shortages, and incorrect items: must be reported in writing within five (5) business days of delivery.
• Manufacturing defects: must be reported in writing within seven (7) days of delivery.

Claims not reported within these periods are deemed accepted and are not eligible for resolution.

To submit a claim, email info@TheSuitCo.com with:

• Your business name and order or invoice number
• Style number, size, and quantity of affected items
• A description of the issue
• Clear photos of the defect or damage, including labels, packaging, and the shipping box if damaged in transit

Please note any visible carton damage on the carrier's delivery receipt before signing, and keep all packaging until your claim is resolved.

Return Authorization Required

No merchandise may be returned without a written Return Authorization (RA) from The Suit Co. Once your claim is approved, we will provide an RA number and return instructions. Approved returns for defective, damaged, or incorrect items will be shipped using a prepaid label or freight arrangement provided by us.

Returns sent without an RA, or items that do not match the approved claim, will be refused or returned to you at your expense.

All returned items must be unworn, unaltered, and include original tags and labels, except for the defect being claimed.

Resolution

Once returned items are received and inspected, and the defect, damage, or error is confirmed, we will, at our option:

• Replace the item with the same style, size, and color; or
• If a replacement is not available, issue a credit to your wholesale account for the invoiced price of the affected item.

Cash refunds are not issued. Account credits may be applied to future orders. Resolution is limited to the invoiced value of the affected items.

Private Label and Special Orders

Private label, custom, and special-order merchandise is produced to your approved specifications and is final sale. These items are eligible for a claim only for verified manufacturing defects that differ from the approved sample or specifications. Issues with customer-supplied artwork, labels, or specifications approved before production are not considered defects.

Contact Us

For claims or questions about this policy, contact us at info@TheSuitCo.com.