Shipping Policy

Shipping Policy – TheSuitCo.com (Wholesale)

Effective Date: October 2, 2026

This Shipping Policy applies to all wholesale and private label orders placed with The Suit Co and is part of our Terms of Service.

Processing Time for In-Stock Merchandise

In-stock wholesale orders are typically processed and shipped within 2 business days after the order is confirmed and payment or credit approval is complete. Expedited orders placed before 5:00 pm Pacific Time on a business day will generally ship the following business day.

Large orders, full size runs, and orders requiring special packing or labeling may require additional processing time. Ship dates are estimates and are not guaranteed.

Private Label and Special Orders

Private label, custom, and special-order merchandise ships according to the production timeline stated in your quote or order confirmation. Production begins only after sample approval and any required deposit. We will notify you of any changes to your estimated ship date.

Backorders and Partial Shipments

If any items on your order are temporarily out of stock, we will notify you with an estimated availability date. Unless you instruct us otherwise, we will ship available items right away and ship backordered items as they become available.

Each shipment is invoiced separately. Shipping charges apply to each shipment unless otherwise agreed in writing. You may request that we hold your order and ship complete, or cancel backordered items before they ship.

Shipping Costs

Wholesale prices do not include shipping. Shipping and handling charges are calculated based on weight, dimensions, destination, and service level, and are added to your invoice.

Using your own carrier account: You may provide your FedEx or UPS account number to have shipments billed directly to your account. Please include it with your order.

Freight shipments: Large orders may ship via LTL freight. Freight quotes are provided on request, and any accessorial charges (such as liftgate, residential delivery, appointment, or inside delivery) are billed to the buyer.

Our Carriers

We ship with trusted carriers, including:

• FedEx
• United Parcel Service (UPS)
• United States Postal Service (USPS)
• LTL freight carriers for large or palletized orders

We select the carrier and service level unless you request a specific one. International shipments are sent via FedEx. Shipments to P.O. Boxes, APO, and FPO addresses are sent via the U.S. Postal Service only.

Tracking

Tracking information is sent to the email address on your account once your order ships.

Risk of Loss

Unless otherwise agreed in writing, title and risk of loss pass to you when goods are delivered to the carrier at our facility. We will assist with filing carrier claims for lost or damaged shipments, but we are not responsible for carrier delays.

Receiving and Inspection

Please inspect every shipment upon delivery:

• Count cartons against the carrier's delivery receipt before signing.
• Note any visible carton damage or shortages on the delivery receipt.
• Keep all damaged boxes and packaging until your claim is resolved.

Shipping damage, shortages, and incorrect items must be reported in writing to info@TheSuitCo.com within five (5) business days of delivery, with your order number and photos. Claims reported after this period are deemed accepted. See our Return Policy for full claim details.

Address Accuracy

You are responsible for providing a complete and accurate shipping address. Orders returned to us due to an incorrect address, refused delivery, or failed delivery attempts may be subject to reshipping charges.

International Shipments

We ship internationally. International orders ship via FedEx, and the buyer is responsible for all customs duties, taxes, brokerage fees, and import requirements in the destination country.

Contact Us

For questions about shipping, freight quotes, or order status, contact us at info@TheSuitCo.com.